Microsoft Outlook issue fixed – BBC News

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Microsoft says in which its Outlook email services have been fully restored, following problems which lasted several hours.

Many Outlook users were unable to send email or access their accounts.

Hundreds via around Europe commented on the website Downdetector in which they had been affected by the problem – many since Monday morning.

One common issue seemed to be in which sent emails remained inside the drafts folder as well as were not delivered to recipients.

On its website, Microsoft said the service dropped “unexpectedly” as well as the idea was working on a fix.

Not all account holders were affected.

“Intermittent connectivity can be affecting customers in some European countries, which we are working to resolve as soon as possible,” said a Microsoft representative.

Outlook incorporates Hotmail as well as Windows Live Hotmail accounts.

On its service status page, Microsoft said in which an “alternate infrastructure” can be being used while the service can be restored.

“We’ve identified in which a subset of infrastructure was unable to process requests as expected, which caused general service availability to drop unexpectedly,” the idea says.

“We’ve redirected requests to alternate infrastructure to restore service, as well as we’re monitoring the environment while connectivity recovers.

“Additionally, we’re investigating an issue in which users are unable to send email messages.”

In an updated statement, Microsoft currently says services are “fully restored”.

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