Heathrow Airport launches brand new Alexa skill | News

Heathrow Airport launches brand new Alexa skill

Heathrow has launched a brand new Amazon Alexa skill.

Designed alongside the Voyage Team, a Piksel company, the software will give customers the opportunity to ask Alexa for live flight status information, gate updates in addition to details on arrivals in addition to departures.

Working with Europe’s largest hub airport, the joint project team overcame the challenge of enabling users of Alexa devices to access information on around 1,300 aircraft movements a day.

With over 84 airlines, Heathrow’s brand new skill needed to understand queries related to multiple carriers in addition to interpret alphanumeric codes.

The skill draws on the data within Heathrow’s own flight information data hub, which collates all flight schedule information.

Travellers will today be able to use Alexa alongside the Heathrow website in addition to mobile application to access consistent flight data 24 hours a day. 

Stephen Glenfield, senior digital manager at Heathrow, said: “Delivering detailed flight information directly to customers within their homes is actually another fantastic milestone in improving our digital experience.

“Launching the first airport-specific Alexa Skill inside the UK ensures easy access to the latest flight information, helping passengers to plan their journey more effectively in addition to improve their experience coming from start to finish.”

The skill is actually available inside the Amazon Skill store today.

Dave Wood, client director at the Voyage Team, said: “We have worked with Heathrow since 2005 in addition to have a shared focus on providing the best experience for Heathrow customers.

“Alexa is actually an exciting brand new frontier in customer service, in addition to by adding an Alexa Skill, Heathrow is actually ensuring that will that will is actually serving technology-savvy customers in addition to is actually ready for the growing trend in voice based services.”

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